Frequently Asked Questions

• How can I book a room?
  Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
• What time is check in and check out?
  Check-in: 14pm / check-out: 12am.
• Can I leave the room late?
  No.
• Can I choose the type of bed in my room? (Large bed – two beds)
  Yes.
• Do the rooms have a balcony or terrace? Can I reserve one?
  No.
• Are there non-smoking rooms?
  The entire hotel is non-smoking.
• How many storeys does the building have? Is there a lift?
  There are 5 storeys and a lift.
• Is there air conditioning in the rooms? Does it work all year round?
  Yes.
• Is your hotel adapted for the handicapped?
  Yes.
• Can you keep my luggage when I leave the room?
  Yes.
• Is there a safe place to park my car? How much does it cost?
  Public parking near the hotel, the rate is around 20€/day.

• Does the hotel have an Internet or e-mail terminal for guests?
  Yes.
• Do you have high-speed internet in the room for my portable computer? Is it wireless?
  Yes.
• Do you have a quiet, romantic room? How can I reserve it?
  No.
• What languages are spoken in Reception?
  French, English, Spanish, Italian and Arabic.
• Where may I rent a car?
  The reception will help to find one.
• How far away is the Eiffel Tower?
  At 1.4 km, about 20-minute walk or 4 minutes by metro.
• How far is the Louvre Museum?
  At 4.1 km, 20 minutes by metro.
• How much does a taxi from the airport cost? How long is it?
  The rate is around 50-60€ from Roissy CDG and 20-30€ from Orly.
• How is the district where the hotel is?
  Central and animated district well connected by the public transport, in the crossing of 3 subway lines allowing an easy access to all major Parisian attractions.
• I am traveling to assist at an exhibition in Porte de Versailles Exhibition Center: Is it easy to go from the hotel?
  Yes, Porte de Versailles is around 35 minutes walk or 15 minutes by metro.
• How can I cancel my reservation?
  You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.